Refund policy

Last Updated: July 30, 2026

Thank you for shopping with Apparelwand.

This Return & Refund Policy explains our return period, eligibility requirements, return process, return shipping responsibilities, refund procedures, and related information for purchases made through www.apparelwand.com.

1. 30-Day Return Policy

Apparelwand offers a 30-day return policy.

Customers may request a return within 30 calendar days after the date their order is delivered, as confirmed by the shipping carrier.

2. Return Eligibility

To be eligible for a return, items must be:

Unworn and unused
In the same condition as received
With all original tags attached
In the original packaging, when applicable
Accompanied by the order number or other valid proof of purchase

Items that do not meet these requirements may not be eligible for return or refund.

3. How to Request a Return

To request a return, please contact us at hello@apparelwand.com within 30 calendar days after delivery.

Please provide:

Order number
Email address used during checkout
Reason for the return request

After reviewing your request, our customer support team will provide the applicable return instructions, including the return method and return shipping information.

Please do not send items back before receiving return instructions from our support team.

4. Return Method

Returns are accepted by mail only.

Once your return request has been approved, please follow the return instructions provided by our customer support team.

We recommend using a shipping service with tracking and keeping the return tracking information until your return has been received, processed, and any applicable refund has been issued.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer Responsibility

For standard returns, including:

Change of preference
Incorrect size selection
Incorrect color selection
No longer wanting the item

the customer is responsible for the return shipping costs.

Apparelwand Responsibility

If an item arrives damaged, defective, or incorrect, Apparelwand will cover the applicable return shipping costs or provide an appropriate resolution after reviewing the issue.

6. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, please contact us at hello@apparelwand.com as soon as possible, preferably within 48 hours of delivery.

Please provide:

Order number
Description of the issue
Clear photos showing the damaged, defective, or incorrect item

After reviewing the information provided, we will determine the appropriate resolution based on the circumstances.

Depending on the situation, the resolution may include a replacement, refund, or another appropriate solution.

7. Non-Returnable Items

The following items are not eligible for return:

Items marked as Final Sale or non-returnable on the applicable product page
Custom-made or personalized items
Items that have been worn, washed, used, damaged, or altered
Items returned without original tags when tags were originally provided
Items returned without original packaging when the original packaging is required for return eligibility

8. Exchanges

Apparelwand does not guarantee direct exchanges for every item, size, color, or style.

If you need a different size, color, or style, the recommended process is to return the eligible item according to this policy and place a new order for the desired item.

For defective, damaged, or incorrect products, please contact our customer support team before placing a new order so we can review the situation and determine the appropriate resolution.

9. Refunds

Once we receive and inspect your returned item, we will notify you regarding the refund status.

If the return meets the requirements of this policy, the refund will be issued to the original payment method within 3–7 business days after the return has been inspected and approved.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Apparelwand does not control the processing time of banks, credit card companies, or payment providers.

If a returned item does not meet the eligibility requirements, the refund may not be approved.

10. Original Shipping Charges

If shipping charges were paid at checkout, original shipping costs are generally non-refundable for standard returns, including returns caused by preference changes, incorrect size selection, incorrect color selection, or no longer wanting the item.

If the return is caused by an error from Apparelwand, such as receiving a damaged, defective, or incorrect item, applicable original shipping charges will be addressed as part of the resolution after the issue has been reviewed.

11. Restocking Fee

Apparelwand does not charge a restocking fee for eligible returns.

12. Return Address

To ensure your return is processed correctly, please contact our customer support team before sending any items back.

Authorized returns will be processed through our designated return facility. After your return request is approved, we will provide the applicable return address and detailed return instructions.

Please do not send returns to the business address listed on this website unless our customer support team specifically instructs you to do so.

Please include your order number or return authorization information inside the package to help us identify and process your return.

13. Return Processing

Return processing begins after the returned item has been received and inspected.

If the returned item does not meet the eligibility requirements described in this policy, the return or refund may not be approved.

If the return is approved, the applicable refund will be issued according to the refund terms described in this policy.

14. Contact Information

If you have questions regarding returns, refunds, damaged items, defective items, or exchanges, please contact us:

Apparelwand
Website: www.apparelwand.com
Email: hello@apparelwand.com
Phone: +1 724-201-6663

Business Address:
375 Steeplechase Dr
Cranberry Township, PA 16066
United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.